Terms of service.
Please read these Terms and Conditions carefully before using this website or engaging any services offered by hen& holly, LLC ("Company," "we," "us," or "our"). By accessing this website or proceeding with a service engagement or purchase, you agree to be bound by these terms.
1. Services
The Company provides print production management, creative and production consulting, event print planning, and related services to marketing teams, communications teams, event organizers, and small businesses. It also offers easy ordering of common print items via its webstore. Specific services, deliverables, and timelines will be outlined in a separate project agreement, proposal, or invoice provided to the client prior to the start of work.
The Company reserves the right to decline any project or engagement at its discretion.
2. Engagements & Project Agreements
All service engagements are governed by the terms outlined in a written project agreement, proposal, or invoice (collectively, "Project Agreement"). In the event of a conflict between these Terms and Conditions and a Project Agreement, the terms of the Project Agreement will take precedence.
Work will not begin until a Project Agreement has been accepted by the client and any required deposit or payment has been received. In regards to items ordered on the website, payment for the item and uploaded artwork will be taken as authorization to proceed with the project.
3. Payment Terms
Print Product Orders: Payment is due in full at the time of order. Orders will not be submitted to production until payment is received and confirmed.
Consulting & Project-Based Services: A deposit of 50% is typically required before work begins, with the remaining balance due upon project completion unless otherwise specified in the Project Agreement.
Hourly Services: Invoices are issued upon completion of work or on a scheduled basis as agreed. 50% Deposit is due at the time of project initiation, with remaining balance due within 15 days of the invoice date (Net 15) unless otherwise stated.
Design Rate: Design rates are billed at $65 per hour for most items. Rates for larger or more complex projects will be specified in the Project Agreement.
Accepted payment methods will be specified on your invoice. The Company reserves the right to pause or suspend work on any project for which payment is overdue.
4. Late Payments
For invoiced projects, invoices not paid within the agreed payment terms may be subject to a late fee of 1.5% per month on the outstanding balance, or the maximum rate permitted by applicable law, whichever is less. The Company reserves the right to refer overdue accounts to a collections agency and to recover any associated costs.
5. Cancellations & Project Changes
Client-initiated cancellations must be submitted in writing. The following terms apply:
If a project is cancelled before work has begun, any deposit paid may be refunded at the Company’s discretion, less any administrative, credit card processing fees, or vendor costs already incurred.
If a project is cancelled after work has begun, the client will be invoiced for all work completed to the date of cancellation, and any non-recoverable vendor or production costs.
Significant changes to project scope, materials, or timelines requested after a Project Agreement has been signed may result in revised pricing and timelines. Any scope changes will be confirmed in writing before additional work proceeds.
6. Print Products & Orders
All print product orders are custom-produced and made to order. By submitting an order, you confirm that:
All artwork and files provided are print-ready and approved by you for production.
You have the right to use all content, images, logos, and materials included in your files.
You have reviewed and approved all proofs submitted to you by either hen & holly or my production vendors, specifications, quantities, and pricing prior to order submission.
The Company is not responsible for errors in customer-supplied files, including but not limited to spelling, grammar, color, resolution, bleed, or sizing issues. Please review all files carefully before submission.
7. Proofs & Client Approvals
Digital proofs will be provided for review prior to production where applicable. The client is responsible for carefully reviewing all proofs for accuracy, including content, color, dimensions, and layout. Production will proceed only upon written client approval.
Once a proof has been approved and production has begun, changes cannot be made. Any reprints required as a result of client-approved errors will be at the client’s expense.
8. Turnaround Times & Delivery
Turnaround times quoted are estimates and begin upon receipt of approved files and confirmed payment. The Company works with third-party print vendors and cannot guarantee production or shipping timelines, particularly during peak periods or in the event of circumstances beyond our control. All items listed in the webstore have estimated timelines of when you should receive the item, but these are only estimations, there are no guarantees assured or implied.
The Company is not liable for delays caused by print vendors, shipping carriers, weather, or other factors outside of our direct control. Rush requests will be accommodated where possible and may be subject to additional fees. hen & holly LLC holds the right to decline any job if the client timeline is insufficient to ensure on-time delivery of their project.
9. Intellectual Property
The client retains ownership of all artwork, logos, and materials they provide. The Company retains ownership of any original work, processes, tools, or templates it develops unless otherwise agreed in writing.
The client grants the Company permission to use completed project images for portfolio and promotional purposes unless the client requests otherwise in writing prior to project completion.
10. Confidentiality
The Company treats all client information as confidential and will not share, sell, or disclose client materials, project details, or business information to third parties without consent, except as required to fulfill project needs (e.g., sharing files with a print vendor) or as required by law.
11. Limitation of Liability
To the fullest extent permitted by law, the Company’s liability for any claim arising from services rendered or products delivered shall not exceed the total amount paid by the client for the specific project or order giving rise to the claim.
The Company is not liable for indirect, incidental, consequential, or punitive damages of any kind, including but not limited to lost revenue, missed deadlines caused by third-party vendors, or damages arising from client-supplied errors in artwork or files.
12. Governing Law
These Terms and Conditions are governed by the laws of the State of Arkansas, without regard to its conflict of law provisions. Any disputes arising from these terms or from a service engagement shall be resolved in the courts of Benton County, Arkansas.
13. Changes to These Terms
The Company reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted to this website with an updated effective date. Continued use of the website or engagement of services after changes are posted constitutes acceptance of the revised terms.
14. Contact
If you have questions about these Terms and Conditions, please reach out:
hen & holly LLC
orders@henandholly.com